Policies & Procedures

Important Information on Scheduling, Medications and Billing

 

LegUp Dog Walking and Pet Care prides itself in conducting our business not only in a caring manner, but in a professional manner as well. Below we have listed what we feel are the most important policies and procedures you need to know in order to feel safe and secure with LegUp and our services.

Please familiarize yourself with the information, and if you have any questions or concerns, please do not hesitate to contact your LegUp representative and they will answer any additional policy-related questions you may have.

Also, to ensure that you do not miss out on important correspondence, please take a moment to add info@leg-up.com to your email address book.

Cancellations and Rescheduling
During your initial meet-and-greet we discussed the time frame in which your dog would be in our care and we will assume that your pet is available during those times. However, LegUp understands that everyone faces last minute schedule changes.

If you need to change or reschedule a specific agreed upon LegUp service, we ask:

  • For dog walks that you please notify your LegUp representative by 8am the morning of the change.
  • For vacation care that you please notify your LegUp representative with 24 hours’ notice of the change.

Since all services are subject to the availability of walkers and sitters, LegUp will, should a cancellation of service be required on our end, alert you within the same time frames noted above so you can make alternative arrangements if needed.

Please note: Should your walker need to cancel their walk (i.e. sick day) we will try our best to supply a fill-in walker, however we can not guarantee it.

Extreme Weather
We love walking dogs in all types of weather—but sometimes Mother Nature doesn’t cooperate with us. In the event of extreme weather that will be more of a hindrance than a benefit and/or may endanger the dog and walker (such as heavy downpours, high winds, or lightening) we will notify you that we will be cancelling the walk for that day. In most instances, should it be requested, we will be able to make a home visit to let your dog out for a quick potty break.

For temperatures reaching (or close to) triple digits we will take your dog on a 15-20 minute walk so they can briefly stretch their legs and potty but won’t be affected by the heat. The remaining time will be made up at a later date once the heat has subsided.

3-Strike Rule
In the best interest of our clients and their pets, our employees, and the general public, LegUp strictly enforces a “3-Strike” rule: if your dog is maliciously aggressive or violent towards another animal or human on 3 occasions they will no longer be able to participate in dog walking activities. If your dog receives a strike, you will be notified via email and/or text message.

Non-dog walking services are still available to dogs that have received 3 strikes.

Please note: LegUp reserves the right to cancel a dog’s walking privileges prior to the 3rd strike should we feel it is in the best interest and safety to all parties to do so.

Administering Medications
Your LegUp representative can attempt simple medication and pilling procedures on a “best effort” basis. Since there are some pets that will not allow themselves to be pilled, if—in the opinion of the pet sitter—more harm than good will result from medicine administration, your pet will not receive the medicine and you will be notified. If you believe your pet will be difficult to pill or medicate, you should contact a veterinary technician or other individual who specializes in this type of activity.

Billing
LegUp’s billing cycle is on a monthly basis. An invoice will be emailed no later than 5 days after the end of the prior billing month.

  • Invoices may be paid via check, PayPal or Venmo. (mailing address/account information is provided on the invoice)
  • As a courtesy an invoice reminder will be sent one week prior to the start of the next billing cycle.

Delinquent Payments
We understand life can be hectic—that is why we aren’t sticklers about receiving a payment immediately after an invoice has been delivered. However, should there be an extensive delay (after 45 days delinquent) your service will be put on hold until a payment is received for all services rendered.

Please note: Walkers are not compensated for their services until payment has been received by the client.